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Troubleshooting
Support information is also available at www.palmOne.com/intl/support
Your handheld does not turn on, or does not respond when you tap it
1. Try turning it on by pressing one of the quick buttons on the front panel.
2. Do a soft reset. Unscrew the top of the stylus and use the tool inside to gently
press the reset button inside the hole on the back of the handheld.
3. Make sure the AC charger is fully connected to the handheld or the sync
cableand to a working outlet. Charge for another three full hours.
Palm Desktop Installer does not start when you put the CD into the drive
Windows:
1. Click the Start button and select Run.
2. Click Browse to locate the drive that contains the CD that came with your
Tungsten T5.
3. Double-click autorun.exe on the CD.
Mac:
1. Double-click the CD icon on the Mac desktop.
2. Double-click palmOneDesktop.pkg.