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HotSync Operation Finishes But Data Does Not Appear Where It Should
1. Make sure you’re synchronizing with the intended desktop Personal
Information Manager (PIM). The CD that came with your Treo includes
software to synchronize with Palm Desktop or Microsoft Outlook for Windows.
The software that lets you synchronize with Microsoft Outlook is called
PocketMirror, from Chapura, Inc. When you install the Treo software from the
CD, PocketMirror will be activated if you choose the option to synchronize
with Outlook. If you use a different PIM, you will need to install third-party
software to synchronize it with your Treo. Consult the company that makes the
PIM for more information.
2. If there are multiple Palm Powered devices synchronizing with your computer,
make sure you are synchronizing with the correct user name. If data is not
appearing in Palm Desktop, make sure the correct user name is selected in the
toolbar of Palm Desktop.
3. Launch the HotSync Manager application on your computer, and make sure
the necessary conduits are set to Synchronize the files.
4. Uninstall Palm Desktop.
5. Reboot your computer.
6. Reinstall Palm Desktop.
7. If you’re using Microsoft Outlook, consider the following:
ᮣ With the included software, your Treo can synchronize with the root folders
of Contacts, Calendar, Tasks, and Notes. If you want to synchronize the
addresses from a global Exchange Address Book, you must copy the
addresses to your local Contacts list in Outlook (right-click the addresses,
and select Add to Personal Address Book).
ᮣ Outlook subfolders and public folders are not accessible with the included
software. You may wish to use a third-party solution instead.
ᮣ If you’re trying to synchronize offline, be sure to set your Outlook Calendar,
Contacts, Notes, and Tasks to be available offline.
Start Here.book Page 159 Monday, September 8, 2003 11:13 AM