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52 Frequently Asked Questions
Frequently Asked Questions
Why does my BlackBerry device not turn on?
ⅷ The power might be off. Press and hold the END/Power key ( ).
ⅷ The battery might not be charged. See “Charge the Battery” on page 7 for more
information.
Why does my BlackBerry device not charge?
ⅷ A connection might not be complete. Check that all cables and plugs are fully inserted
into ports and power outlets. See “Charge the Battery” on page 7 for more information.
ⅷ The battery might not be inserted properly. Remove and reinsert the battery. Verify that
the connectors align. See “Insert the SIM Card and Battery” on page 5 for more
information.
ⅷ If you connect your BlackBerry device to your computer to charge (see below), verify that
the computer is turned on. If you connect your BlackBerry device to the computer using
a USB hub, the hub must be self powered to provide enough power to charge your
device.
Can I charge my BlackBerry device by connecting it to my computer?
If you have installed the BlackBerry
®
Desktop Software or the BlackBerry
®
Device Manager
on your computer, you can connect your BlackBerry device to the computer to charge the
battery.
1. Verify that the computer is turned on.
2. Connect the smaller end of the USB cable to your BlackBerry device.
3. Connect the larger end of the USB cable to an available USB port on your computer.
Note
To find more help with connecting your BlackBerry device to the computer, click
Help in the BlackBerry Desktop Software to view the BlackBerry Desktop Software
Online Help.