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troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before
contacting a service professional.
While using your phone, the following
messages may appear:
Message Try this to solve the problem:
Insert SIM
card to
access
network
services
Ensure that the SIM or USIM card
is installed correctly.
Password
When the phone lock feature is
enabled, you must enter the
password you set for the phone.
PIN code
When using the phone for the
first time or when the PIN
requirement is enabled, you must
enter the PIN supplied with the
SIM or USIM card. You can
disable this feature by using the
PIN lock
menu.
PUK code
Your SIM or USIM card is
blocked, usually as a result of
entering your PIN incorrectly
several times. You must enter the
PUK supplied by your service
provider.
Message Try this to solve the problem: