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Troubleshooting
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Ensure that your device and the other Bluetooth device •
are within the maximum Bluetooth range (10 meters/
30 feet).
If the tips above do not solve the problem, contact a
Samsung Service Center.
A connection is not established when you
connect the device to a PC
Ensure that the PC data cable you are using is compatible •
with your device.
Ensure that you have the proper drivers installed and •
updated on your PC.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close programs
or reset the device to regain functionality. If your device is still
responsive but a program is frozen, close the program using
the task manager.
If your device is frozen and unresponsive,
press and hold [ ] for 8-10 seconds until the device turns
o and on automatically.
Error messages appear when opening music
les
Some music les may not play on your Samsung mobile
device for a number of reasons. If you receive error
messages when opening music les on your device, try the
following:
Free some memory by transferring les to a PC or •
deleting les from your device.
Ensure that the music le is not Digital Rights •
Management (DRM)-protected. If the le is DRM-
protected, ensure that you have the appropriate license
or key to play the le.
Ensure that your device supports the le type.•
Another Bluetooth device is not located
Ensure that the Bluetooth wireless feature is activated on •
your device.
Ensure that the Bluetooth wireless feature is activated on •
the device you wish to connect to, if necessary.