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WHILE TRAVELING ABROAD
General Instructions for Selecting Service Mode:
Upon arriving in a country with GSM coverage, change the
settings to Int’l GSM. Note that while in the United States,
your device will operate only in CDMA mode; domestic
GSM networks will not be accessible via this device.
1. Press Start > More (left softkey) > More (left softkey) >
Service Mode.
2. The following options appear in the selection window:
• Sprint CDMA
• Int’l GSM
3. Use the navigation key to select the Int’l GSM service
mode and then press Apply (right softkey).
A “Conrm Reset” dialog box appears in the display
asking if you wish to change phone modes.
4. Type ‘yes’ in the box and press OK (right softkey).
5. Press Cancel (left softkey) to return to the
previous screen.
• If you pressed OK, the device will power off and then
restart in the selected mode.
Making Calls:
Local calls: Local calling procedures vary by country.
Please use the same procedures to dial locally from your
Samsung ACE as you would from a landline phone in
that country.
International calls: International access code, country
code, area code, phone number
Example: Calling Manhattan from Mexico:
00 1 212 then 7-digit phone number
Example: Calling London from Mexico:
00 44 20 then 7- or 8-digit phone number
Receiving Calls:
Simply turn on your phone. Your callers do not need to dial
anything different, and they will not pay extra to reach you.
Roaming rates apply to you only.
Accessing Voicemail:
1. Dial the international access code (or if in GSM mode,
press and hold the 0 [zero] key until a + appears on your
phone display).
2. Enter 1, then your Sprint number.
3. When voicemail answers, press (star) and enter
the voicemail passcode followed by (pound).
Text Messaging:
Text messaging is not yet available while roaming.
Although you may receive a welcome message upon
arrival in a country, all other SMS/text messages will be
held until you return to the U.S.
Emergency Services:
In countries using the GSM standard, dial 112 to be
routed to the appropriate local emergency services.
Please note that dialing 112 works in many, but not all,
countries. Please contact local sources for an emergency
number in CDMA countries.
SpRINT WORLDWIDE
CUSTOmER SUppORT
From your Sprint phone:
Dial international access code, then 1, then
817-698-4199, option 2. (This call will be free.)
From a landline phone:
Call 1-817-698-4199, option 2. (Access and
connection fees may apply in addition to
long-distance costs.)
Toll-free numbers are also available from several
countries. The toll-free* numbers below can be used
to contact Sprint in the following countries:
• Most Caribbean Islands . . . .1-888-226-7212
• China ....................00-1-800-713-0750
• France . . . . . . . . . . . . . . . . . . .0800-903200
• Germany . . . . . . . . . . . . . . . . .0800-180-0951
• Italy ......................800-787-986
• Mexico ...................001-877-294-9003
• United Kingdom ...........0808-234-6616
* This toll-free service is available at ordinary
landline and some public pay phones.
This service does not cover any hotel
access charges.
TRAVEL CHECKLIST
General – Before Traveling
1. Call Sprint Customer Care to enable phone and SIM card
for international wireless services. If your phone number,
device or SIM card changes, call Customer Care to
enable your new number, device or SIM.
2. Get list of country dialing codes.
3. Set voicemail passcode.
When Traveling to Another Country
1. Power phone on; it should nd and register with
available network.
2. To access data services, ensure you are on the carrier
network that supports data. You may need to manually
switch from CDMA to GSM to access data. Follow
directions for ‘Select Service Mode,’ but instead of
“Sprint CDMA” select “Int’l GSM” mode.
3. While in GSM your device will automatically search for
data carriers rst. However, if data is not available on
that carrier, it may be necessary to manually select a
different carrier.
A list of carriers that offer data service is available on
sprint.com; new carriers are added monthly. Be sure to
check for updates: sprintpcs.com/common/popups/
pop-gprsCarriers.html.
Inserting/Swapping SIM Cards
Your Sprint SIM card should be preinstalled. If you get
a ‘No SIM card found’ error message or if you need
to reinstall or swap your SIM card, please follow the
instructions below to place the SIM card properly in
your phone.
1. Press the battery cover release button, slide off the battery
cover, and remove the battery.
2. Hold the SIM card so that the metal contacts on the SIM
card face down and the cutoff corner points toward the
lower-right corner of the Samsung device.
3. Slide the SIM card into the SIM card slot until it stops.
Sprint Worldwide Traveling Tips > Samsung i325 ACE PDA Smartphone