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troubleshooting
The device prompts you to insert the
SIM card.
Ensure that the SIM or USIM card is installed
correctly.
Your device does not show a signal (no
bars next to the network icon)
• If you just turned on the device, wait about 2
minutes for your device to find the network
and receive a signal.
• You may not be able to receive a signal in
tunnels or elevators. Move to an open area.
• You may be between service areas. You
should receive a signal when you enter a
service area.
You forgot a PIN or PUK
If you forget or lose this or another code,
contact the seller or your service provider.
Your display shows white lines
The display may show white lines if you have
turned the device on after a long period of
disuse or if you removed the battery without first
turning off the device. The display should
correct itself in a short time.
You enter a number, but the call is not
dialled
• Ensure that you have selected or you
have pressed and held [ ].
• Ensure that you have accessed the right
cellular network.
• Ensure that you have not set call barring for
the phone number.
You select a contact to call, but the call
is not dialled
• Ensure that the correct number is stored in
the contact information.
• Re-enter and save the number, if necessary.