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Solving Problems
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Solving Problems
Before contacting the after-sales service, perform the following
simple checks. They may save you the time and expense of an
unnecessary service call.
When you switch your phone on, the following messages
may appear
Insert SIM Card
l Check that the SIM card is correctly installed.
Phone Locked Enter Password
l The automatic locking function has been enabled. You must
enter the phone’s password before you can use the phone.
Enter PIN
l You are using your phone for the first time. You must enter
the Personal Identification Number supplied with the SIM
card.
l The option requiring that the PIN be entered each time the
phone is switched on was enabled. You must enter your PIN
and then disable this option if so required.
Enter PUK
l The PIN code was entered wrongly three times in succession
and the phone is now blocked. Enter the PUK supplied by
your network operator.
“No service,” “Network failure” or “Not done” is displayed