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56 Troubleshooting
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to
be replaced. See Charging the battery
on page 7.
No battery icon appears when I start
charging the phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact
your network operator.
I cannot use SMS/text messages
on my phone
Settings are missing or incorrect.
Contact your network operator to find
out the correct SMS service center
setting. See Text messages on
page 31.
I cannot use picture messages
on my phone
Your subscription does not include
data capability. Settings are missing
or incorrect. Please contact your
network operator.
See Help in your phone on page 7 or
go to www.sonyericsson.com/support
to order settings and follow the
instructions on the screen. See
Settings on page 45.
I cannot use the Internet
Your subscription does not include
data capability. Internet settings are
missing or incorrect. Please contact
your network operator.
See Help in your phone on page 7 or
go to www.sonyericsson.com/support
to order Internet settings, and follow
the instructions on the screen. See
Settings on page 45.
I cannot use keypad shortcuts while
browsing
Make sure your Keypad mode is set
as Shortcuts. See To select Internet
keypad shortcuts on page 17.
The phone does not ring or rings
too softly
Make sure that Silent mode has
not been set to On. See To turn the
ringtone off on page 42.
Check the ringtone volume. See To set
the ringtone volume on page 42.
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