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63Troubleshooting
I cannot synchronise or transfer data
between my phone and my computer,
when using the USB cable.
The cable or software that
came with your phone has not
been properly installed. Go to
www.sonyericsson.com/support
to read Getting started guides
which contain detailed installation
instructions and troubleshooting
guides.
I have forgotten my code memo
passcode
If you forget your passcode, you must
reset the code memo. This means
that all entries in the code memo are
deleted. The next time you enter the
code memo, you must proceed as if
you are opening it for the first time.
To reset code memo
1 From standby select Menu > Organizer
> Code memo.
2 Enter any passcode to access the code
memo. The checkword and codes that
are then shown are incorrect.
3 Select Options > Reset.
4 Reset code memo? appears.
5 Select Yes.
Where can I find the regulatory
information such as my IMEI number
if I cannot turn on my phone?
Error messages
Insert SIM
There is no SIM card in your phone or
you may have inserted it incorrectly.
See To insert the SIM card on page 5.
The SIM card connectors need
cleaning. If the card is damaged,
contact your network operator.
Insert correct SIM card
Your phone is set to work only with
certain SIM cards. Check if you are
using the correct operator SIM card.
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