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38
Troubleshooting
You can correct most problems yourself. For more support
go to www.sonyericsson.com/support, see the Important
information guide or contact your network operator.
The phone turns itself off
Restart the phone or do a master reset.
To restart the phone
1 Turn the phone off and remove the battery cover.
2 Remove the battery and put it back in place.
3 Replace the battery cover and turn the phone on.
To perform a master reset
1 From standby select Menu > Settings > General > Master
reset.
2 Select Reset settings to delete your changes to settings or
Reset all to delete your changes to settings, all contacts,
messages, personal data, and content you have downloaded,
received or edited.
3 Select Continue.
I cannot turn the phone on
• Attach the charger (make sure the power icon on the charger
is facing upwards) and charge the phone for 3 hours.
Remove the SIM card before handing your phone in for
repair.