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67Troubleshooting
I cannot charge the phone or battery
capacity is low
The charger is not properly connected
or the battery connection is poor.
Remove the battery and clean the
connectors.
The battery is worn out and needs to
be replaced. See Charging the battery
on page 8.
No battery icon appears when I start
charging the phone
It may take a few minutes before the
battery icon appears on the screen.
Some menu options appear in grey
A service is not activated. Contact
your network operator.
I cannot use SMS/text messages on
my phone
Settings are missing or incorrect.
Contact your network operator to find
out the correct SMS service centre
setting. See Text messages on
page 34.
I cannot use picture messages on my
phone
Your subscription does not include
data capability. Settings are missing
or incorrect. Please contact your
network operator.
See Help in your phone on page 8 or
go to www.sonyericsson.com/support
to order settings and follow the
instructions on the screen. See
Settings on page 52.
I cannot use the Internet
Your subscription does not include
data capability. Internet settings are
missing or incorrect. Please contact
your network operator.
See Help in your phone on page 8 or
go to www.sonyericsson.com/support
to order Internet settings, and follow
the instructions on the screen. See
Settings on page 52.
I cannot use keypad shortcuts while
browsing
Make sure your Keypad mode is set as
Shortcuts. See To select Internet
keypad shortcuts on page 18.
This is the Internet version of the User's guide. © Print only for private use.