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International Roaming: International coverage avail. in countries with GSM (voice)/GPRS (data) networks only. May vary by carrier. GPS Navigation: Requires GPS capable device. Environment may limit GPS location info. Other Terms: Coverage not available everywhere. Nationwide Sprint
Network reaches over 276 million people. The 3G Sprint Mobile Broadband Network (including roaming) reaches over 273 million people. ©2010 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners. .
While Traveling Abroad
Selecting Service Mode:
Upon arriving in a country with CDMA voice and GSM
voice and data coverage, change the settings to
Int’l GSM. Note that while in the United States, your
device will operate only in CDMA mode; domestic GSM
networks will not be accessible via this device.
1. Press Start > More (left softkey) > More (left softkey)
> Service Mode
2. The following options appear in the selection window:
• Sprint CDMA
• Int’l GSM
3. Use the navigation key to select the Int’l GSM service
mode and then press Apply (right softkey). A “Confirm
Reset” dialog box appears in the display asking if you
wish to change phone modes
4. Type “yes” in the box and press Apply (right softkey)
5. Press OK (left softkey). The device will power off and
then restart in the selected mode
Manually Selecting a Network:
When using the device in GSM mode it will automatically
search for service; however, it may be necessary to
manually select a different carrier to access data.
1. Tap Start (left softkey) > Settings > Menu > Phone >
More... > Networks
2. From the Network selection field, select Manual
3. Press Menu (right softkey)
4. Choose Select a Network (option 2). A list of
available networks in the area will appear
5. Scroll to select a Network and select
6. Press Done (left softkey)
Making and Receiving Calls:
Local calls: Local calling procedures vary by country.
Please use the same procedures to dial locally from your
Samsung ACE as you would from a wireline phone in
that country.
International calls: International access code, country
code, area code, phone number. International dialing
is simplified with plus code dialing when on GSM
networks.
Example: Calling Manhattan, N.Y. from London: + 1
212 555 2121
When in CDMA Mode - Dial international access code
for the country you are in then the country code you are
calling and the phone number.
Example: Calling Manhattan, N.Y. from Mexico:
00 1 212 555 2121
Receiving Calls: Simply turn on your phone. Your callers
do not need to dial anything different, and they will not
pay extra to reach you. Roaming rates apply to you only.
Accessing Voicemail:
1. Dial the international access code (or if in GSM mode,
press and hold the 0 [zero] key until a + appears on
your phone display)
2. Enter 1, then your Sprint number
3. When voicemail answers, press * (star) and enter the
voicemail passcode followed by # (pound)
Sprint Worldwide Customer
Support
Access a dedicated team of Sprint specialists via chat
or email by visiting sprint.com/international and clicking
Chat with us or Email us or place a call to one of the
following numbers:
> From your Sprint phone (this call will be free):
Dial international access code, then 1, then
817-698-4199, option 3
> From a wireline phone: Call 1-817-698-4199, option 3
(access and connection fees may apply in addition to
long-distance costs)
> Toll-free numbers are also available from several
countries. The toll-free* numbers below can be used
to contact Sprint in the following countries:
• Most Caribbean Islands . . .1-888-226-7212
• France . . . 0800-903200
• Germany . . . 0800-180-0951
• Italy . . . 800-787-986
• Mexico . . . 001-877-294-9003
• United Kingdom . . . 0808-234-6616
* This toll-free service is available at ordinary wireline and
some public pay phones. This service does not cover any hotel
access charges.
Travel Checklist
General – Before Traveling
1. Call, chat with or email a Sprint Worldwide Customer Care
rep to enable phone and SIM card for international wireless
services. If your phone number, device or SIM card changes,
call Customer Care to enable your new number, device or SIM
2. Get list of country dialing codes
3. Set voicemail passcode
When Traveling to Another Country
1. Power phone on
2. To access data services, ensure you are on the carrier network
that supports data. You may need to manually switch from
1x to Int’l GSM mode to access data. Follow directions for
“Selecting Service Mode” to the left
3. While in Int’l GSM mode, your device will automatically
search for data carriers first. However, if data is not available
on that carrier, it may be necessary to manually select a
different carrier. Follow directions for “Manually Selecting a
Network” to the left
To view a list of data networks, go to sprint.com/international,
click Traveling Internationally with a Sprint Phone and then
click GSM Roaming Partners on the right.
Inserting/Swapping SIM Cards
Your Sprint SIM card should be preinstalled. If you get a “No SIM
card found” error message or if you need to reinstall or swap your
SIM card, please follow the instructions below to place the SIM
card properly in your phone.
1. Slide off the battery cover and remove the battery
2. Hold the SIM card so that the metal contacts on the SIM card
face down with the cutoff corner in the lower-right corner
3. Slide the SIM card into the SIM card slot until it stops
095828 Revised 4/10
Sprint Worldwide Traveling Tips > Samsung ACE