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Where is E911 available?
Verizon Wireless’ Enhanced 911 service works only where PSAPs have upgraded their
equipment/systems to be able to read and use the Enhanced 911 location data. If interested,
customers should contact their local or state elected ocials to nd out if the PSAP serving
their town/city has updated their systems to use the Enhanced 911 information or when
wireless E911 service will be available in their area.
What happens when I dial 911?
Upon dialing 911, calls are routed and answered according to guidelines set by local public
safety ocials in your area. For example, some PSAPs answer emergency calls centrally for
their entire state, others for their county or town. Most transfer calls or dispatch a responder
nearest the emergency.
Verizon Wireless provides enhanced location information to emergency call takers but it
cannot guarantee your precise location. Wireless phones and other wireless devices are radios
and can react to the environment. Rain, snow, fog, falling leaves, water, mountains, canyons
and buildings may aect service. And in some places Public Safety call takers still rely only on
the caller's descriptions to locate and dispatch help to people in emergency situations.
Note: Please note that a power service outage may prevent all Service, including the
completion of a 911 call if your home phone relies on external power. The Home Phone
Connect device is equipped with battery backup (refer to Section 3 for details). A power failure
or disruption may require you to reset or recongure the Device and other equipment prior to
utilizing the Service or any 911 emergency response service.
Neither Verizon Wireless nor any of its aliates shall be liable for any service outage and/
or inability to access emergency service personnel, nor shall Verizon Wireless or any of its
aliates be responsible for the acts or omissions of emergency response center personnel.
12 MONTH LIMITED WARRANTY
Personal Communications Devices, LLC. (the “Company”) warrants to the original retail
purchaser of this wireless device, that should this product or any part thereof during normal
consumer usage and conditions, be proven defective in material or workmanship that results
in product failure within the rst twelve (12) month period from the date of purchase, such
defect(s) will be repaired or replaced (with new or rebuilt parts) at the Company’s option,
without charge for parts or labor directly related to the defect(s).
The antenna, keypad, display, rechargeable battery and battery charger, if included, are
similarly warranted for twelve (12) months from date of purchase.