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Appendix
61
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For customer
service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada,
go to www.vtechcanada.com or call 1 (800) 267-7377.
My telephone does not work at all.
Make sure the battery is installed and charged correctly (pages 3-4). For optimum daily
performance, return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
Make sure the telephone line cord is plugged firmly into the telephone base and the
telephone wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone
base to synchronize.
Charge the battery in the handset for up to 10 hours.
If the battery is completely depleted, charge the handset for at least 30 minutes before
use (page 4).
Remove and then install the battery again. If that still does not work, it may be
necessary to purchase a new battery.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the wiring or
telephone service. Contact your telephone service provider.
There is no dial tone.
Try all the above suggestions.
Move the handset closer to the telephone base. It may be out of range.
The telephone line cord may be defective. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your wiring
or telephone service. Contact your telephone service provider.
I cannot dial out from my cordless handset.
Try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a second
or two to synchronize with the telephone before producing a dial tone. Wait an extra
second before dialing.
If other telephones in your home are having the same problem, the problem is in the
wiring or telephone service. Contact your telephone service provider.
Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
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