LTPH-UM-1049-02, Issue 2 Appendix D - Product Support
H2TU-C-319 List 4E January 9, 2002 75
APPENDIX D - PRODUCT SUPPORT
ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.
TECHNICAL SUPPORT
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center
(TAC) at one of the following numbers:
• Telephone: 800.638.0031
714.730.3222
The 800 line is toll-free in the USA and Canada.
• Fax: 714.730.2400
• Email: wsd_support@adc.com
• Online: www.adc.com/knowledge_base_frames
RETURNS
To return equipment to ADC:
1 Locate the purchase order number under which the equipment was purchased. You will need to provide this
number to ADC Customer Service to obtain a return authorization.
2 Call ADC Customer Service to ask for a Return Material Authorization (RMA) number and instructions
before returning products. Use the telephone number, fax number, or email address listed below:
• Telephone: 800.366.3891 ext. 73748 or 952.917.3748
The 800 line is toll-free in the USA and Canada.
• Fax: 952.917.3237
• Email Address: repair&return@adc.com
3 Be prepared to provide the following information:
• Company name, address, telephone number, and the name of a person Customer Service can contact
regarding this equipment.
• A description of the equipment as well as the number of units that you are returning. Be sure to include
the model and part number of each unit.
• The shipping address to which Customer Service should return the repaired equipment.
• The reason for the return.
