Appendix B - Product Support LTPH-UM-1237-04
14 July 21, 2004 HRM-238 List 1
APPENDIX B - PRODUCT SUPPORT
ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center.
Sales Assistance
800.366.3891
• Quotation Proposals
• Ordering and Delivery
• General Product Information
Systems Integration
800.366.3891
• Complete Solutions (from concept to installation)
• Network Design and Integration Testing
• System Turn-Up and Testing
• Network Monitoring (upstream or downstream)
• Power Monitoring and Remote Surveillance
• Service/Maintenance Agreements
• Systems Operation
ADC Technical Assistance Center
800.366.3891
Email: wsd_support@adc.com
• Technical Information
• System/Network Configuration
• Product Specification and Application
• Training (product-specific)
• Installation and Operation Assistance
• Troubleshooting and Repair/Field Assistance
Online Technical Support • www.adc.com/Knowledge_Base/index.jsp
Online Technical Publications • www.adc.com/documentationlibrary/technicalpublications
Product Return Department
800.366.3891
Email: repair.return@adc.com
• ADC Return Material Authorization (RMA) number and instructions must
be obtained before returning products.
All telephone numbers with an 800 prefix are toll-free in the USA and Canada.
