Chapter 11 Troubleshooting 101
X Cannot Print To A Shared Printer
Problems Scanning
Cause Action
The server (the computer to which
the machine is connected) is not
turned ON.
Turn ON the server.
The server is not set up for printer
sharing.
Set up the server for printer sharing. (See Software Guide, located on
your Setup CD-ROM)
The server is not set up to allow
your system access to the shared
printer.
Set up the server to allow your system access to the shared printer.
Cause Action
The USB hub or repeater is
defective.
If you can scan documents successfully after connecting the USB
cable directly to the computer, the USB hub or repeater may be
broken. Replace if necessary.
You cannot scan because the
machine is connected to a USB
hub.
Connect the USB cable directly to the computer without using a USB
hub. To connect to the computer via a USB hub, overwrite the INI
file by the following procedure. We recommend that you copy to
another folder the files you open in 1., and save the files before
overwriting them.
1. In Memo Pad or Text Editor, open the following files.
z Windows 98/Me
Windows/System/CNCMP51.ini
z Windows 2000
Winnt/system32/CNCMP51.ini
z Windows XP
Windows/System32/CNCMP51.ini
2. Below the last line, add the following two lines, and save the files.
Be careful not to overwrite any other portion of the file.
[Scan]
ReadSize=16
After installing the MP Toolbox
and MP Drivers, you installed a
TWAIN-compliant application.
After installing the software on the machine, if you install a
TWAIN-compliant application, the TWAIN system files may not be
correctly overwritten, and thus images may not be scanned. Uninstall
the software from the machine, then reinstall it. (See page 67)
PC
PC
