Chevrolet Tahoe/Suburban Owner Manual - 2010
Section 8 Customer Assistance Information
Customer Assistance and Information .. .. . . . . . . . 8-2
Customer Satisfaction Procedure .... . . . . . . . . . . . 8-2
Online Owner Center .... ....... ....... ....... ... 8-5
Customer Assistance for Text Telephone (TTY)
Users ........ .... .... .... ... .... .... .... ... ... 8-6
Customer Assistance Offices .... . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program .... .... ... 8-7
Roadside Assistance Program ..... . .. . .. . .. . .. . 8-7
Scheduling Service Appointments .... . . . . . . . . . 8-10
Courtesy Transportation Program ........ .. .. .. 8-10
Collision Damage Repair .... . . . .. . . . . .. . . . .. . . 8-12
Reporting Safety Defects .... . . .. . . .. . . . .. . . .. . . . 8-15
Reporting Safety Defects to the United States
Government ....... ... .. .. ... ... ... .. ... .. ... 8-15
Reporting Safety Defects to the Canadian
Government ....... ... .. .. ... ... ... .. ... .. ... 8-15
Reporting Safety Defects to General Motors ... 8-16
Service Publications Ordering Information .... . 8-16
Vehicle Data Recording and Privacy .... ... ... ... 8-18
Event Data Recorders ..... .. .. .. .. .. . .. .. .. .. . 8-18
OnStar
®
..... ... .. .. .. ... .. .. ... .. .. .. ... .. ... . 8-19
Navigation System .......... ...... ......... .... 8-19
Radio Frequency Identification (RFID) .... . . . . . 8-19
Radio Frequency Statement ..... . .. . . .. . .. . .. . 8-19
8-1
