network IP addresses.
Click OK in order to accept the new
ranges.
11.
Click Apply.12.
Click OK in order to close the LAT table.13.
Close the IIS Manager.14.
Note: If you are prompted to save console settings, select
No.
PMS Does Not Post Charges
Symptoms Billing is not posted to the Property Management
Systme (PMS).
Cause 1 The Athdmn service is not started. This service
must be set to start automatically.
Resolution
1
In order to start the Athdmn service, click
Start > Settings > Control Panel >
Administrative Tools.
1.
Double−click on Services.2.
Highlight athdmn.3.
Right−click and select Start.4.
Ideally, charges now start to post.5.
Cause 2
BBSM is not set up for PMS billing.
Resolution
2
Go to WEBConfig > Sites page and place
a check in the PMS Billing check box.
1.
Choose the PMS protocol the hotel uses
from the drop−down box.
2.
Click Update.3.
Cause 3
The PMS is not connected to the BBSM server.
Resolution
3
Verify that the BBSM server is connected
to the PMS.
1.
Verify that the correct communications
(COM) port settings and PMS protocol are
used.
2.
Open WEBConfig > WEBPMSTest and
send a test charge to the PMS in order to
verify the connectivity.
3.
Cause 4
Some PMSs require that a room is "checked in"
before the PMS accepts a charge for the folio. This
is most likely to occur during the final stages of an
installation.
Resolution
4
Have someone at the front desk temporarily check
the technician into the room. Once the PMS test is
successfully completed, the front desk can then
Cisco − Level Two Technical Support for BBSM
