Contents 7
7 Solving Problems
Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Video and Display Problems
. . . . . . . . . . . . . . . . . . . . 95
If the display is blank
. . . . . . . . . . . . . . . . . . . . . . 95
If the display is difficult to read
. . . . . . . . . . . . . . . . . 96
If only part of the display is readable
. . . . . . . . . . . . . . 97
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 97
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . 98
If you cannot save a file to a floppy drive
. . . . . . . . . . . . 98
If you have problems with a hard drive
. . . . . . . . . . . . . 99
PC Card Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 99
General Program Problems . . . . . . . . . . . . . . . . . . . . 100
A program crashes
. . . . . . . . . . . . . . . . . . . . . . 100
A program stops responding . . . . . . . . . . . . . . . . . . 100
Error messages appear
. . . . . . . . . . . . . . . . . . . . 100
E-Mail Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 101
If Your Computer Gets Wet . . . . . . . . . . . . . . . . . . . . 101
If You Drop or Damage Your Computer
. . . . . . . . . . . . . 102
Resolving Other Technical Problems
. . . . . . . . . . . . . . . 102
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
What Is a Driver?
. . . . . . . . . . . . . . . . . . . . . . . 103
Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . 103
Reinstalling Drivers and Utilities
. . . . . . . . . . . . . . . 104
Manually Reinstalling Drivers for Windows XP
. . . . . . . . 105
