Solutions When Network Alert E-Mails are Not Received
If you do not receive an e-mail alerting you to problems with a projector over the network (PowerLite
93/95/96W/905/915W/935W/1835), try the following solutions:
• Make sure the projector is turned on and connected to the network correctly. (If an error shut down the
projector, it cannot send an e-mail.)
• Make sure you set up the projector e-mail alert settings correctly on the projector's network Mail menu
or in the network software.
• Set the Standby Mode setting to Communication On so the network software can monitor the
projector in standby mode.
Parent topic: Solving Problems
Related concepts
Wired Network Projection
Wireless Network Projection
Related references
Projector Setup Settings - Extended Menu
Projector Network Settings - Network Menu
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at www.epson.com/support (U.S.) or www.epson.ca/support (Canada) for
solutions to common problems with your projector. You can download utilities and documentation, get
FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the
duration of your warranty period. You may also speak with a projector support specialist by dialing (562)
276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM, Pacific Time,
Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
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