Security
Software Guide 2–3
About Passwords
Forgotten Passwords
Most security features use passwords. When you set a password,
write it down and store it in a secure location.
■ If you forget your power-on password or Administrator
password, you cannot start the notebook or resume from
Hibernation until an authorized service provider resets the
notebook. Refer to the Worldwide Telephone Numbers
booklet included with the notebook to contact an HP
Customer Care Center.
■ If you forget the DriveLock user password but know your
DriveLock master password, you can remove DriveLock
protection from the drive.
■ If you forget both your user and master DriveLock
passwords, the hard drive is permanently unusable.
Using HP and Windows Passwords
HP security features and Windows operating system security
features work independently from each other. For example,
a device disabled in Setup cannot be enabled in Windows.
Also, you must use an HP password at an HP password prompt
and a Windows password at a Windows password prompt. For
example:
■ If a power-on password is set, the power-on password (not
a Windows password) must be entered when the notebook
starts up or resumes from Hibernation.
■ If you set Windows to prompt for a password before
resuming from Standby, a Windows password (not a
power-on password) must be entered to resume from
Standby.
