Troubleshooting 51
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item See
1 "Symptom information (on page 48)"
2 "Loose connections (on page 49)"
3 "Service notifications (on page 49)"
4 The most recent version of a particular server blade or option firmware
is available on the HP Support website (http://www.hp.com/support
).
5 "General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support
)
6
Maintenance and service guides for p-Class server blades, located
on the Documentation CD or the HP website
(http://www.hp.com/products/servers/proliant-bl/p-class/info
)
Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation
)
7
Maintenance and service guides for p-Class server blades, located
on the Documentation CD or the HP website
(http://www.hp.com/products/servers/proliant-bl/p-class/info
)
Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation
)
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support
)
8
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support
)
"Operating system information you need" in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD
or on the HP website (http://www.hp.com/support
)
9 "HP contact information (on page 70)"
