Internal system problems................................................................................................................. 67
System open circuits and short circuits.............................................................................................. 74
External device problems................................................................................................................ 75
Software tools and solutions ..................................................................................................................... 80
Introduction to software problems .................................................................................................... 80
Firmware maintenance................................................................................................................... 83
Contacting HP ........................................................................................................................................ 85
Contacting HP technical support or an authorized reseller................................................................... 85
Server information you need ........................................................................................................... 85
Operating system information you need ........................................................................................... 86
Battery....................................................................................................................................... 88
Regulatory compliance notices ..................................................................................................... 89
Regulatory compliance identification numbers............................................................................................. 89
Federal Communications Commission notice............................................................................................... 89
FCC rating label............................................................................................................................ 89
Class A equipment......................................................................................................................... 89
Class B equipment......................................................................................................................... 89
Declaration of conformity for products marked with the FCC logo, United States only....................................... 90
Modifications.......................................................................................................................................... 90
Cables................................................................................................................................................... 90
Canadian notice (Avis Canadien).............................................................................................................. 91
European Union regulatory notice .............................................................................................................91
Disposal of waste equipment by users in private households in the European Union......................................... 91
Japanese notice ...................................................................................................................................... 92
BSMI notice............................................................................................................................................ 93
Korean notice ......................................................................................................................................... 93
Laser compliance .................................................................................................................................... 93
Battery replacement notice........................................................................................................................ 94
Taiwan battery recycling notice................................................................................................................. 94
Power cord statement for Japan................................................................................................................. 94
Acoustics statement for Germany (Geräuschemission) .................................................................................. 94
Electrostatic discharge................................................................................................................. 95
Preventing electrostatic discharge.............................................................................................................. 95
Grounding methods to prevent electrostatic discharge..................................................................................95
Technical support........................................................................................................................ 96
HP contact information............................................................................................................................. 96
Before you contact HP.............................................................................................................................. 96
Customer Self Repair ............................................................................................................................... 96
Acronyms and abbreviations...................................................................................................... 104
Index....................................................................................................................................... 107
