Available HP Care
Available HP CareAvailable HP Care
Available HP Care
Pack Services
Pack ServicesPack Services
Pack Services
Extend your product warranty on the HP StorageWorks RDX Removable Disk Backup System with a cost-
saving support package.
HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services
for customers purchasing via direct and enterprise resellers are quoted using HP order configuration
tools. Additional information about HP Care Pack Service features and benefits is available at:
http://www.hp.com/hps/carepack/services/
.
Key for HP Care Pack Service availability in the table below:
E
EE
E
= Service available for customers purchasing direct and via enterprise resellers
C
CC
C
= Service available for customers purchasing via commercial resellers
N/A
N/AN/A
N/A
= Service not applicable
HP Care Pack Services
HP Care Pack ServicesHP Care Pack Services
HP Care Pack Services
Deployment and Per Event Services
Deployment and Per Event ServicesDeployment and Per Event Services
Deployment and Per Event Services
Service Available
Service AvailableService Available
Service Available
HP Installation
N/A
HP Installation & Startup
N/A
HP Implementation
N/A
For more information about Deployment and Per Event Services for HP Storage, visit:
http://www.hp.com/hps/storage/
.
HP Care Pack Services
HP Care Pack ServicesHP Care Pack Services
HP Care Pack Services
Availability Services
Availability ServicesAvailability Services
Availability Services
1 yr
1 yr1 yr
1 yr 3 yr
3 yr3 yr
3 yr 4 yr
4 yr4 yr
4 yr 5 yr
5 yr5 yr
5 yr
HP Next Business Day Hardware Support
N/A
E/C
N/A N/A
* Both Proactive 24 & Critical Service relate only to 'reactive elements'. 'Proactive elements' are available
on a time & materials basis. (SW is supported separately per package.)
To find HP Care Pack Services available via HP authorized commercial resellers, visit:
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=elnl
HP Care Pack Service
HP Care Pack ServiceHP Care Pack Service
HP Care Pack Service
Product Numbers
Product NumbersProduct Numbers
Product Numbers
Enterprise & Commercial Purchased Care Packs
Enterprise & Commercial Purchased Care PacksEnterprise & Commercial Purchased Care Packs
Enterprise & Commercial Purchased Care Packs
('A' stands for physical Care Pack, 'E' for electronic Care Pack)
Product Description
Product DescriptionProduct Description
Product Description
Product Number
Product NumberProduct Number
Product Number
Support Band
Support BandSupport Band
Support Band
QuickSpecs
HP StorageWorks RDX Removable Disk Backup System
HP StorageWorks RDX Removable Disk Backup SystemHP StorageWorks RDX Removable Disk Backup System
HP StorageWorks RDX Removable Disk Backup System
Service and Support, HP Care Pack, and Warranty Information
DA - 13036 EMEA — Version 5 — June 5, 2009
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