7.
Be sure other components were not unseated accidentally during the installation of the new
hardware component.
Be sure all ne8. cessary software updates, such as device drivers, ROM updates, and patches, are
installed and current. For example, if you are using a Smart Array controller, you need the latest
roller device driver.
sure all device drivers are the correct ones for the hardware. Uninstall any incorrect drivers
orrect drivers.
10. d
h settings,
ntation.
12.
13. the device.
14.
Unknown p
1.
2. in the server documentation, strip the server to
m e
serve
3. Reco wer, and then power the system on.
Smart Array Cont
9. Be
before installing the c
Press the F10 key to run the BIOS Setup Utility after boards or other options are installed or replace
to be sure all system components recognize the changes. If you do not run the utility, you may
receive a POST error message indicating a configuration error. After you check the settings in the
BIOS setup menu, press the
F10 key to save and exit the utility, and then restart the server.
11. Be sure all switch settings are set correctly. For additional information about required switc
refer to the labels located on the inside of the server access panel or the server docume
Be sure all boards are properly installed in the server.
Run HP Insight Diagnostics to see if it recognizes and tests
Uninstall the new hardware.
roblem
Action:
Disconnect power to the server.
Following the guidelines and cautionary information
its ost basic configuration by removing every card or device that is not necessary to start th
r. Keep the monitor connected to view the server startup process.
nnect po
o If the video does not work, refer to "Video problems (on page 68)."
CAUTION: Only authorized technicians trained by HP should attempt to remove the system
ires replacement, contact
HP Technical Support
on page 90) before proceeding.
board. If you believe the system board requ
("
HP contact information"
o If the system fails in this minimum confi
have already verified that the p
guration, one of the primary components has failed. If you
rocessor, PPM, power supply, and memory are working before
getting to this point, replace the system board. If not, be sure each of those components is
If the system boots and video is working, add each component back to the server one at a time,
s the cause
nect power
tion.
Third-p y
g system
2. Be sure the latest device drivers are installed.
working.
o
restarting the server after each component is added to determine if that component i
of the problem. When adding each component back to the server, be sure to discon
to the server and follow the guidelines and cautionary information in the server documenta
art device problems
Action:
1. Refer to the server and operating system documentation to be sure the server and operatin
support the device.
Troubleshooting 58
