Solving Problems with Your Computer
Troubleshooting Techniques
Startup Guide 51
Keyboard, touch pad, and mouse problems
If the touch pad is difficult to control
• Customize the touch pad by modifying Mouse properties: click Start, Control Panel,
Printers and Other Hardware, Mouse.
If the pointing devices don’t work
• Don’t touch the touch pad while booting or resuming. If this happens, try the
following:
• Press a key on the keyboard to restore normal operation.
• Suspend and resume operation using the blue standby button.
• Restart the computer: click Start, Turn Off Computer, Restart.
Performance problems
For best performance with Windows XP, your computer should have at least 96 to
128 MB of memory (RAM).
If the computer stops responding
• Press CTRL+ALT+DEL to end any application that is not responding.
• Slide and hold the power switch for at least four seconds to turn off and reset the
computer. Then press the blue standby button to turn the computer back on.
• If nothing happens, insert a straightened paper clip into the system-off button on the
left side of the computer. Then press the blue standby button to turn the computer
back on.
