Problem Possible Cause Solution
Vehicle does not run Undercharged battery Charge the battery. A new battery should have been charged
for at least 18 hours before using the vehicle for the first time.
After first-time use, recharge the battery for at least 18 hours
after each use. Never charge the battery longer than 30 hours.
Check all connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the
charger is plugged into the wall.
Make sure power flow to the wall outlet is “ON”.
Charger is not working There is no sure way to tell if your charger is working unless
you have a volt meter. If you suspect there is a problem with
your charger, contact your local Power Wheels
®
authorized
service center. They can test your charger for you.
Wrong type or improperly installed fuse Make sure that the battery has a properly installed Power
Wheels
®
25 amp fuse before charging. For best performance, do
not use substitute parts.
Blown fuse Make sure that the fuse in the battery is in good condition.
Remove the fuse from the battery and make sure it is not blown.
Replace a blown fuse with a Power Wheels
®
25 amp fuse. For
best performance, do not use substitute parts.
Loose wire or loose connectors Check all wires and connectors. Make sure the battery connector
is tightly plugged into the motor harness connector, and that
there are no loose wires around the motors.
Dead battery If your battery is old or if you have not followed Battery Care
instructions, your battery may be dead. If you are unsure whether
or not the battery is dead, you can have it tested at your local
Power Wheels
®
authorized service center.
Electrical switch damage The electrical switches can become corroded due to exposure
to water or moisture, or can jam due to loose dirt, sand or gravel.
Contact your local Power Wheels
®
authorized service center for
diagnosis and repair.
Motor damage Contact your local Power Wheels
®
authorized service center
for diagnosis and repair.
Selector lever in FREEWHEEL position Make sure the selector lever under the seat is set to the
MOTORIZED position.
Vehicle was running but Loose wire or loose connectors Check all wires and connectors. Make sure the battery connector
suddenly stopped is tightly plugged into the motor harness connector, and that
there are no loose wires around the motors.
Wrong type or improperly installed fuse Make sure that the battery has properly installed Power Wheels
®
25 amp fuse installed before charging. For best performance,
do not use substitute parts.
Blown fuse Make sure that the fuse in the battery is in good condition.
Remove the fuse from the battery and make sure it is not
blown. Replace a blown fuse with a Power Wheels
®
25 amp fuse.
For best performance, do not use substitute parts.
Driving conditions are too stressful Use only on gentle inclines or slopes of 10˚ or less. Extreme
temperatures can also affect run time. If the driving conditions
are too stressful, the fuse in the battery may blow. Remove the
fuse from the battery and check to see if it has blown. Replace a
blown fuse with a Power Wheels
®
25 amp fuse.
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions
Guide below. If you still experience a problem, please contact Power Wheels
®
Consumer Affairs,
toll-free at 1-800-348-0751 between 8 AM and 6 PM (EST) Monday through Friday. Or, contact
your local Power Wheels
®
authorized service center. For the location nearest you, please refer to
the Authorized Service Center list beginning on page 21.
Problems and Solutions Guide
M
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