Clearing jams
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Clearing jams
Avoiding jams hints
The following hints can help avoid jams:
• Use only recommended paper or specialty media (referred to as media). See Media guidelines for more
information. See the Card Stock & Label Guide available on the Lexmark Web site at
www.lexmark.com/publications for more information about which media will provide optimum results for the
printing environment.
• For detailed information prior to purchasing large quantities of customized media, see the Card Stock & Label
Guide.
• See Loading media to load media properly.
• Do not overload the media sources. Make sure the stack height does not exceed the maximum height indicated by
the load line labels in the sources.
• Do not load wrinkled, creased, damp, or curled media.
• Flex, fan, and straighten media before loading it.
• Do not use media that has been cut or trimmed by hand.
• Do not mix media sizes, weights, or types in the same media source.
• Use only recommended paper. See Unacceptable paper.
• Make sure the recommended print side is face-up when loading all trays for simplex
(single-sided) printing.
• Make sure the recommended print side is face-down when loading the multipurpose feeder and manual feed slot.
• Keep media stored in an acceptable environment. See Storing media.
• Do not remove trays during a print job. Wait for Load tray x or Ready before removing a tray.
• Do not load the manual feed slot during printing since this may cause a jam. Wait for the Load Manual feeder
with x prompt.
• Push all trays in firmly after loading media.
• Make sure the guides in the trays are properly positioned for the size of media loaded. Make sure the guides are
not placed too tightly against the stack of media.
