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Contact Center Client 223
Figure 7-23 Office Communicator
2. Double-click a contact.
The Conversation window appears.
3. Type a message.
4. Click Send.
To send an instant message while viewing agents on an agent, employee, or extension monitor
1. Right-click a cell in any open agent monitor and click Send instant message.
The Conversation window appears.
2. Type a message.
3. Click Send.
Configuring business extensions in Office Communicator
To configure a business extension
1. In Office Communicator, next to the status icon, click the down arrow and select Options.
2. Click the Phones tab.
3. Click Work Phone.
The Edit phone number window opens.
4. Type your extension number.
5. Click OK.