Section 521 Built-In ACD Supervisor Guide
4 DBS 576 (USA) issued October 2000 576-3.6-521 (ACD 4.0)
ACD Call Handling Program
Commands can be used to set any call distribution operation for each of the
ACD Call Handling Program numbers (4101 to 4104).
For details on the content of default sample programs, see "Chapter 2.
Programming, ACD Call Handling Program Setting."
Selecting Program Processing
You can select program processing by the FF key. The following shows the
procedure and flow of operations from entry of program numbers to selection
of program processing.
Operation
1. From [SUPERVISOR MENU] screen, press the
soft
key
3
or
8
to
select [CUSTOMIZE].
2. From [CUSTOMIZE MENU] screen, press the
soft
key
5
or
10
to
select [CALL HANDLING].
3. From [CALL HANDLING] screen, press the
soft
key
1
or
6
to
select [PROGRAM].
4. The following screen appears. Press the
soft
key for desired
program number.
CUSTOMIZE MENU
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
→
CALL HANDLING
PROGRAM
→
VM NUMBER
→
CUSTOMIZE MENU
→
CALL HANDLING
PROGRAM 1
→
PROGRAM 2
→
PROGRAM 3
→
PROGRAM 4
→
CUSTOMIZE MENU
→
SUPERVISOR MENU
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
→
DISP SYS INFO
→
