16
Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points,
or if the solutions indicated in the following guide do not solve the problem, consult your dealer for
instructions.
To return to the factory preset.
≥ While this unit is on, press [Í/I] on this unit for
more than 4 sec.
(All the indicators will blink twice when the unit is
reset.)
The remote control doesn’t work properly.
≥ It is possible that the insulation sheet has not
been removed. Remove the insulation sheet.
(> 7)
≥ The remote control and this unit are using
different codes. Change the code on the remote
control. (> 17)
≥ It may be necessary to set the code of the remote
control again after changing the battery of the
remote control. (> 17)
This unit does not operate correctly.
≥ If the HDMI cable is connected to the wrong
terminal (HDMI AV IN or HDMI AV OUT), this unit
will not operate correctly. Turn this unit off,
disconnect the AC mains lead and reconnect the
HDMI cable(s). (> 10)
When operating the connected device, this unit
reacts in an unwanted manner.
≥ HDAVI Control commands may use a different
signal depending on the make of the device. In
this case, set “VIERA Link” to “Off”. (> 17,
“VIERA Link”)
VIERA Link related operations no longer
function properly.
≥ Check the “VIERA Link” setting on the connected
devices.
≥ When the HDMI connections are changed, after a
power failure or after the AC mains lead has been
removed, VIERA Link operations may not
function properly.
No power.
≥ Insert the AC mains lead securely. (> 11)
≥ After turning this unit on, if the “TV, BD/DVD”
indicator or the “ D/DTS” indicator blinks and
this unit immediately turns off, unplug the AC
mains lead and consult your dealer.
Power of this unit is turned off when the input
for the TV is changed.
≥ This is a normal feature when using VIERA Link
(HDAVI Control 4 or later). For details please
read the operating instructions for the TV.
No sound (or image).
≥ Turn muting off. (> 12)
≥ Check the connections to the other devices.
(> 10)
≥ Check the audio output settings on the connected
device.
≥ Turn this unit off and then on again.
≥ When connected to an ARC compatible TV,
check if the TV’s connected terminal is ARC
compatible.
≥ If the connections are correct, there might be a
problem with the cables. Reconnect the unit with
different cables.
≥ When using the optical digital audio cable, this
system is not able to play audio with a sampling
frequency greater than 48 kHz.
Sound is not heard when playing DVD-Audio.
≥ This may occur due to digital copyright protection
of the disc when using the optical digital audio
cable. This system is not able to play audio with a
sampling frequency greater than 48 kHz.
If the “ D/DTS” indicator is blinking, unplug
the AC mains lead and consult your dealer.
If the “TV, BD/DVD” indicator is blinking, try the
following to correct the problem. Consult your
dealer if the problem persists.
≥ Turn the connected device off and on again.
≥ Turn this unit off and reconnect the HDMI cables
and then turn this unit on again.
General operation
Power
Sound
SCHTB10EGGNGS_RQTX1160-B.book Page 16 Thursday, June 10, 2010 3:18 PM
