11. CUSTOMER SERVICE INFORMATION
Care and Maintenance
Caring of Your Product
Like any electronic device, the Polar running computer should be treated with care. The suggestions below
will help you fulfill guarantee obligations and enjoy this product for many years to come.
Detach the transmitter connector from the strap after use. Clean the connector with a mild soap and water
solution. Dry it with a towel. Never use alcohol or any abrasive material (steel wool or cleaning chemicals).
Rinse the transmitter strap with water after every use. If you use the strap more than three times a week,
wash it at least once every three weeks in a washing machine at 40°C / 104°F. Use a washing pouch. Do
not soak, and use neither detergent with bleach nor fabric softener. Do not dry-clean or bleach the strap.
Wash the strap before long–term storage, and always after use in pool water with high chlorine content. Do
not spin-dry or iron the strap. Never put the connector in a washing machine or a drier! Dry and store the
strap and the connector separately.
Keep your running computer, transmitter and foot pod in a cool and dry place. Do not keep them in a
damp environment, in non-breathable material (a plastic bag or a sports bag) nor with conductive material
(a wet towel). Do not immerse the foot pod in water. Do not expose to direct sunlight for extended periods.
Operating temperatures are -10 °C to +50 °C / +14 °F to +122 °F.
Service
During the two-year guarantee/warranty period, we recommend that you service the product at an
authorized Polar Service Center only. The warranty does not cover damage or consequential damage
caused by service not authorized by Polar Electro. For further information, see Limited International Polar
Guarantee (page 52).
Changing Batteries
To change the batteries of the running computer, transmitter and foot pod* yourself, carefully follow the
instructions in Install Foot Pod Battery in Getting Started Guide. All batteries are changed the same way.
For further information on changing the foot pod* battery, see Install Foot Pod Battery (page 9).
If you would prefer Polar to replace the battery, contact an authorized Polar Service Center. The Service
will test the sensor after replacing the battery.
Excessive use of the backlight drains the running computer’s battery more rapidly. In cold conditions, the
low battery indicator may appear, and disappear again when you return to a warmer environment. To
ensure the maximum lifespan of the battery cover, open it only when changing battery. When changing the
battery, make sure the sealing ring is not damaged, in which case you should replace it with a new one.
Battery kits with sealing rings are available at well-equipped Polar retailers and authorized Polar Service
Centers. In the USA and Canada, sealing rings are available at authorized Polar Service Centers only.
Keep batteries away from children. If swallowed, contact a doctor immediately. Batteries should be properly
disposed of according to local regulations.
*Optional S1 foot pod required.
Precautions
Interference During Exercise
Electromagnetic Interference and Exercise Equipment
Disturbance may occur near high-voltage power lines, traffic lights, overhead lines of electric railways,
electric bus lines or trams, televisions, car motors, bike computers, some motor-driven exercise
equipment, cellular phones, or when you walk through electric security gates. To avoid erratic readings,
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Customer Service Information 47
