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Chapter 2: Using Basic Features
Now that you’re familiar with your phone’s user interface and how to interact with it, you’re ready
to perform baisc phone tasks that you’ll use on a daily basis. At the end of this chapter, you’ll
become expert at handling multiple calls at one time, manipulating incoming and active calls,
and accessing directories and lists so you can perform tasks quickly and efficiently.
In this chapter, you’ll learn about:
• Calling, answering, holding, and ending calls
• Ignoring, rejecting, forwarding, and transferring calls
• Setting up conference calls
• Enabling Do Not Disturb
• Listening to voicemail
• Handling Directories, Recent Calls, and Favorites
• Customizing ringtones
• Controlling phone volume
• Setting up Do Not Disturb
• Using headsets
• Managing shared lines
How Your Phone Handles Calls
Your phone can handle multiple calls at a time. However, only one active call—the call that has
audio associated with it—can be in progress at any given time. In addition to the active call, your
phone may have multiple other calls that are either held, or in an incoming or ringing state. Your
phone can handle a maximum of 6 calls at one time.
Your administrator can set up your phone to have up to 6 lines. Lines can have unique
extension numbers, or they can have the same extension number as other lines. Your phone
can supported a maximum of 24 calls.
You can place and answer calls in these ways:
• Using the handset
• Using the speakerphone
• Using a headset
