A SERVICE OF

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Now you can… ................................................................ 5-6
Chapter 6: Self Service Functionality
Logging On.................................................................... 6-1
Anonymous Visitors............................................................ 6-2
Newsletter ................................................................. 6-2
Registered Visitors ............................................................. 6-3
Reviewing Existing Cases ................................................... 6-4
Logging a New Case........................................................ 6-6
Requesting Information ..................................................... 6-6
Finding Solutions........................................................... 6-7
Now you can…................................................................. 6-8
ii Sage CRM