07 Appendix
PROBLEM SOLUTION
If you experience other problems. •Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
•If the problem still cannot be solved, please contact your nearest Samsung
authorized service center.
The picture is noisy or distorted •Make sure that the disc is not dirty or scratched.
•Clean the disc.
No HDMI output. •Check the connection between the TV and the HDMI jack of the player.
•Check if your TV supports 480p, 720p, 1080i or 1080p HDMI input
resolution.
Abnormal HDMI output screen. •If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
AllShare function
I can see folders shared through AllShare,
but I cannot see the files.
•AllShare only shows Video, Photo, and Music files. Other types of files are
not displayed.
The video plays intermittently. •Check if the network is stable.
•Check if the network cable is properly connected and if the network is not
overloaded.
•The wireless connection between the DLNA compatible device and the
player is unstable.
Check the connection.
The AllShare connection between the player
and the PC is unstable.
•IP addresses within the same subnetwork should be unique.
If they are not, IP interference can cause this phenomenon.
•Check if you have a firewall enabled.
If so, disable the firewall function.
BD-LIVE
I cannot connect to the BD-LIVE server. •Test whether the network connection is successful using the Network
Status function. (See page 22)
•Check whether a USB memory device is connected to the player.
•The memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in BD Data Management. (See page 23)
•See if the BD-LIVE Internet Connection option is set to Allow(All).
•If all above fails, contact the contents provider or update to the player to the
latest firmware.
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