Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-4
Customer Assistance for Text Telephone
(TTY) Users ...............................................7-4
GM Mobility Program for Persons with
Disabilities ..................................................7-5
Roadside Assistance Program ..........................7-6
Vehicle Data Collection and Event Data
Recorders ..................................................7-7
Reporting Safety Defects ..................................7-8
Reporting Safety Defects to the United States
Government ...............................................7-8
Reporting Safety Defects to the Canadian
Government ...............................................7-9
Reporting Safety Defects to Saturn ...................7-9
Service Publications Ordering
Information .................................................7-9
Section 7 Customer Assistance and Information
7-1
