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Troubleshooting your digital TV system
Service and maintenance
There are NO USER SERVICEABLE PARTS in this device.
DO NOT OPEN or remove the cover of the TELUS TV
digital box, as this may expose you to dangerous voltage
and other electrical hazards.
The USB ports on the back of the TELUS TV digital box are
for
future use only. Connection of any equipment to ports may result
in damage to the equipment and the TELUS TV digital box.
Cleaning
Wipe with a damp cloth when necessary. Do not use liquid
or aerosol cleaners.
PROBLEM POSSIBLE SOLUTION
No power
■
Is the power cord completely inserted into the AC outlet?
■
Is the AC outlet working?
■
Is the TV set plugged into a working AC outlet?
■
If your equipment is plugged into a power bar or surge protector, has the circuit breaker tripped?
Try resetting the power bar or surge protector.
Poor picture quality
■
Is the TV channel set to the appropriate channel to match the settings on your TELUS TV digital box and
VCR? (Video 1, 2, etc.)
■
Check the back of your TELUS TV digital box and any additional devices to ensure all of the cables are
firmly connected.
■
Are all the connections made according to the appropriate configuration for your particular requirements?
■
If you have poor picture quality on both the TELUS TV digital boxes (if you have two), turn off one TELUS
TV digital box to see if the picture quality improves on the other TV set. If the picture improves call
Technical Support at 310-MYTV (310-6988).
TELUS TV digital box does not
■
Has the TELUS TV button on the remote control been pressed to put your remote control into
respond to your remote TELUS TV digital box mode?
control unit
■
Check to see if the green POWER light is showing a steady green light on your TELUS TV digital box.
■
Are there any obstructions between your remote control and the front panel of the TELUS TV digital box?
■
Do the batteries in your remote control need to be replaced?
Poor audio quality
■
Are the RCA audio output cables from the TELUS TV digital box to the TV firmly connected?
■
If there is a humming noise, try adjusting the audio cables.
■
Check to see if the green POWER light is showing a steady green light on your TELUS TV digital box.
Service indicator light is
■
Ensure that the TELUS TV digital box is plugged in to the electrical outlet.
not lit and there is no picture
■
If the TELUS TV digital box is plugged into a power bar or surge protector, make sure that the
power bar is on.
■
Ensure that all other cables are firmly connected.
■
If all connections appear normal, initiate the RESET procedure as described at the bottom of this table.
■
If the TELUS TV digital box does not reboot properly please re-check the Ethernet (yellow cable)
connection on the back of the TELUS TV digital box.
■
If that is connected properly, check your ADSL modem and ensure the power is on and all cables are
firmly connected.
■
If these steps do not resolve the problem, call 310-MYTV (310-6988) for assistance.
The TELUS TV digital box seems
■
Try pressing the MENU button on the remote control. The MENU page should then be displayed.
to be stuck or frozen on a screen
■
If the MENU page is not displayed, initiate the RESET procedure as described at the end of the table.
The RESET procedure
■
Unplug the TELUS TV digital box from the power outlet for at least 10 seconds and plug it back in –
the TELUS TV digital box will reinitialize.
■
After the TELUS TV digital box has completed its initialization sequence, press the MENU button on the
remote control; the Main MENU screen should be displayed if the TELUS TV digital box has restarted
properly. The POWER light on the TELUS TV digital box will then show a steady green light.
■
If the RESET procedure does not work, please call 310-MYTV (310-6988) for assistance.
