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Troubleshooting
Some Quick and Easy Tips for Resolving Problems
Symptoms Possible Cause(s) Possible Solution(s) Page(s)
Picture Reception
Poor or no picture. • Channel Blanked. Set channel to ‘Add’ in Add/Del/Blnk menu. 21
• TV station problems. Try a different channel. 16/17
• Video menu not adjusted properly. Check Video menu option settings. 32
Local interference. • Check for disturbing source. The following may cause image problems or distortion:
Electrical appliances, powerful lights, cars, trucks;
computers or portable phones; medical equipment.
• Appliance too close to TV. If possible increase the distance between the TV
and the offending appliance. Or shut one of them off.
Poor or no color. • Sub-standard broadcast. Try a different channel. 16/17
• Sub-standard cable signal. Notify cable company of reception problem.
If a VCR is connected, play a tape.
Picture wobbles • RF not connected, loose. Make or tighten connection. 8/9
or drifts. • Local interference. Try different channel. 16/17
Turn off interfering appliance.
• Scrambled CATV channel. Tune to unscrambled channel. 16/17
No CATV reception. • Cable not connected. Connect cable to Antenna/Cable (RF) jack. 9/11
• Cable service interrupted. Contact cable service.
• Antenna set, not CATV. Set Band/AFC to '1' in Installer menu, 41 - 50
run Auto Program.
Normal picture, poor • Audio muted. Press MUTE or volume right key to increase 8/9
or no sound.
sound level.
• Pillow switch set to Pillow. Set to Normal for operation without pillow speaker. 15
• Broadcast problem. Try a different channel. 16/17
• A/V cables incorrectly connected. Install A/V cables correctly. 10/11/12
• Audio Out cable wrong. Install Matrix Out external amplifier/speaker 13
cable correctly.
Snowy or • Wrong Ant. connection/location. Move antenna, check connection/location. 12/15
Poor Picture. • TV/VCR button set wrong. Set TV/VCR button on VCR correctly.
• Wrong output channel selected. Set output channels on all A/V equipment to 10/11
same channel (3 or 4).
• Loose connection. Check that all connections are correct. 8 - 15
• Broadcast problem. Try another channel. 16/17
• Video menu options set wrong. Check Video menu brightness controls. 32
TV turns Off. • Sleep Timer turned TV Off. Turn TV back On. 16/17
• Off Timer turned TV Off. Turn TV back On. 16/17
• Power failure. Check other power outlets.
• Power outlet controlled by switch. Connect TV power cord to outlet that is
(Switch turned off.) not controlled by a switch.
TV turns On. • On Timer turned TV On. Disable On/Off Timer. 26
TV does not turn • On/Off Timer option disabled. Go to Timer option in Setup menu and 26
On/Off per On/Off Timer enable On/Off Timer.
settings.
