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Alcatel logo and Alcatel name are trademarks of Alcatel
and used under license by TCL & Alcatel Mobile Phones Limited
All rights reserved © Copyright 2004 TCL & Alcatel Mobile Phones Limited.
TCL & Alcatel Mobile Phones Limited reserves the right
, in customer's interest,
to alter material or technical specifications without prior notice.
English - 3DS10083AAAA 01
When I select a number from my directory,the number is not dialled
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
• Make sure that your SIM card directory is not full; delete some files or save the files in the product directory (i.e. your
professional or personal directories)
• Check the “Call barring” option for “Incoming calls” to be sure that the “Incoming calls except directory”
feature is not activated
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I can’t access my voicemail
• Make sure your operator’s voicemail number is correctly entered in “My numbers”
• Try later if the network is busy
I am unable to send and receive messages MMS,Vox MMS
• Check your phone memory available as it might be full (see page 58)
• Contact your network operator to check service availability and check MMS parameters (see pages 41-42)
• Verify the server centre number or your MMS profile with your operator
• The server centre may be saturated; try again later
The icon is displayed on my standby screen
• You have saved too many short messages on your SIM card; delete some of them or archive them in the product memory
The << - >> icon is displayed
• You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
• Contact your network operator to obtain the PUK code (Personal Unblocking Key)
I am unable to connect my telephone to my computer
• Install first of all Alcatel’s PC suite
• Use “Install the connection” and perform the installation
• If you use the infrared port, check that it is correctly activated (see page 59)
• If you use infrared often, we advise that you set a quick access to it from the keypad (see page 50).
• Check that your computer meets the requirements for Alcatel’s PC Suite installation
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