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I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered in “My
Numbers”
• Try later if the network is busy
I am unable to send and receive messages MMS, Vox MMS
• Check your phone memory available as it might be full
• Contact your network operator to check service availability and check MMS
parameters (see page 40)
• Verify the server centre number or your MMS profile with your operator
• The server centre may be saturated; try again later
The icon is displayed on my standby screen
• You have saved too many short messages on your SIM card; delete some of them
or archive them in the product memory
“No service” is displayed
• You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
• Contact your network operator to obtain the PUK code (Personal Unblocking
Key)
I am unable to connect my telephone to my computer
• Install first of all Alcatel’s PC suite
• Use “Install the connection” and perform the installation
• Check that your computer meets the requirements for Alcatel’s PC Suite
installation
I am unable to download new files
• Check for free space
• Delete some files
• Select the MicroSD Card to store the files you downloaded
• Check your subscription status with your operator
The phone can’t be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your mobile phone is visible to other
users (see page 48)
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Unable to receive incoming calls
• Make sure your mobile phone is switched on and connected to a network (check
for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls (see page 28)
• Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her number
The sound quality of the calls is not optimal
• You can adjust the volume during a call by means of the key
• Check the radio reception icon level
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this
service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialled
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
• Make sure that your SIM card directory is not full; delete some files or save the files
in the product directory (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
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