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3.5
Features in conversation
• Make a second call
• Switching between calls (broker call)
During a call, to recover the correspondent on hold:
• Transferring a call
Dial the number Send the call
The first
correspondent is
placed on hold
Hang up the
ongoing call
Recover the correspondent
on hold
You are in
conversation with
the destination
number
Confirm the
'Transfer'
option
Paul
in conversation
Transfer
Number?
102
John
in conversation
Transfer
Paul
in conversation
Transfer
John
in conversation
Transfer
Paul
in conversation
Transfer
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