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Troubleshooting ..................
Before contacting the aftersales department, you are advised to follow the
instructions below:
• You are advised to switch off the telephone from time to time to optimise its
performance.
• You are advised to fully charge (
)
the battery for optimal operation.
• Avoid storing large amounts of data in your telephone as this may affect the
performance of your telephone.
and carry out the following checks:
My mobile phone will not switch on
• Press
until the screen comes on
• Check the battery charge level
• Check the battery contacts, remove and reinstall your battery, then turn your
telephone back on
My phone has not responded for several minutes
• Press the
key
• Remove the battery and re-insert it, then switch the phone back on
My screen is difficult to read
• Clean your screen
• Use your mobile phone in accordance with the recommended conditions of use
My mobile phone turns off by itself
• Check that your keypad is locked when you are not using your mobile phone
• Check the battery charge level
My mobile phone will not charge properly
• Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes and may be accompanied by a quiet whistling
sound
• Make sure charging is carried out under normal conditions (0°C +40°C)
• Make sure your battery is inserted. It must be inserted before plugging in the
charger
• Make sure you are using an Alcatel battery and charger
• When abroad, check that the electrical current is compatible
My mobile phone will not connect to a network
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually (see page 73)
• Try connecting at a later time if the network is overloaded
SIM card error
• Make sure the SIM card has been correctly inserted (see page 18)
• Verify with your operator that your SIM card is 3V compatible; the old 5V SIM
cards cannot be used
• Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
• Make sure you have dialled a valid number and press the
key
• For international calls, check the country and area codes
• Make sure your mobile phone is connected to a network, and that the network is
not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls (see page 40)
Unable to receive incoming calls
• Make sure your mobile phone is switched on and connected to a network (check
for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls (see page 40)
• Make sure that you have not barred certain calls