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date of replacement or repair, whichever provides longer coverage for you.
When a product or part is replaced or a refund provided, any replacement
item becomes your property and the replaced or refunded item becomes
Apple’s property.
HOW TO OBTAIN WARRANTY SERVICE. Please access and review the online
help resources described below before seeking warranty service. If the Apple
Product is still not functioning properly after making use of these resources,
please contact an Apple representative or, if applicable, an Apple owned
retail store (“Apple Retail”) or AASP, using the information provided below.
An Apple representative or AASP will help determine whether your Apple
Product requires service and, if it does, will inform you how Apple will provide
it. When contacting Apple via telephone, other charges may apply depending
on your location.
Online information with details on obtaining warranty service is provided
below.
WARRANTY SERVICE OPTIONS. Apple will provide warranty service through
one or more of the following options:
(i) Carry-in service. You may return your Apple Product to an Apple Retail
or AASP location oering carry-in service. Service will be performed at the
location, or Apple Retail or an AASP may send your Apple Product to an
Apple Repair Service (“ARS”) location to be serviced. Once you are notied
that service is complete, you will promptly retrieve the Apple Product from
the Apple Retail or AASP location, or the Apple Product will be sent directly to
your location from the ARS location.
(ii) Mail-in service. If Apple determines that your Apple Product is eligible
for mail-in service, Apple will send you prepaid waybills and if applicable,
packaging material, so that you may ship your Apple Product to an ARS
or AASP location in accordance with Apple’s instructions. Once service is
complete, the ARS or AASP location will return the Apple Product to you.
Apple will pay for shipping to and from your location if all instructions are
followed.
(iii) Do-it-yourself (DIY) parts service. DIY parts service allows you to service
your own Apple Product. If DIY parts service is available in the circumstances,
the following process will apply.
(a) Service where Apple requires return of the replaced product or part. Apple
may require a credit card authorization as security for the retail price of the
replacement product or part and applicable shipping costs. If you are unable
to provide credit card authorization, DIY parts service may not be available to
you and Apple will oer alternative arrangements for service. Apple will ship a
replacement product or part to you with installation instructions, if applicable,
and any requirements for the return of the replaced product or part. If you
follow the instructions, Apple will cancel the credit card authorization, so
you will not be charged for the product or part and shipping to and from
your location. If you fail to return the replaced product or part as instructed
or return a replaced product or part that is ineligible for service, Apple will
charge your credit card for the authorized amount.
(b) Service where Apple does not require return of the replaced product
or part. Apple will ship you free of charge a replacement product or
part accompanied by instructions on installation, if applicable, and any
requirements for the disposal of the replaced product or part.