Technical Support Information
9: My Wi-Fi Phone for Skype won't turn on. What's wrong?
Before using the phone for the first time you need to insert and charge the battery. Check if the battery is
properly inserted and start re-charging the battery (see user manual for instructions).
10: I turned on my wireless computer with the router disconnected. Why can't my Wi-Fi Phone for Skype
find my own network even though I am standing beside my computer?
By default, the Wi-Fi Phone for Skype works in infrastructure mode and can only connect to a wireless access
point or wireless router. Power on your access point/router to select your network or if you are using an adhoc
network change the phone settings to ad hoc mode.
To change the mode from infrastructure to ad hoc (and vice versa):
•Select Menu > Settings > Network > Networks in range > Options > Add network manually
•Enter network name (SSID) > OK
•Scroll down and select Connection type to change between Access Point (= infrastructure) and Ad hoc
11: I'm new to Skype. What is my Skype account?
If you have not previously set up a Skype account, you need to create one before you can use the phone. When
the Skype sign-in screen is displayed after you power on the phone, you are given the option to create a new
account.
12: I don't have a Skype account. Do I need a computer to sign up for one?
No, you can create a new account using the Wi-Fi Phone for Skype. When the Skype sign-in screen is displayed
after you power on the phone, you are given the option to create a new account.
13: My username/password include capital letters/numbers. How do I enter them on the phone?
Use the [a/A *] key on the keypad to change between small letters, capital letters, numbers and HEX128 mode.
14: I forgot my Skype password. Where can I find it?
Use the password reminder on the Skype website to receive your password by email. You'll need to know your
Skype username and the email address that you used to register with Skype.
15: I forgot my Skype username and password. What now?
You can either create a new account or - for example if you don't want to lose existing Skype credit displays and
contacts - check with someone who added you to his/her contact list for your username.
You can use the password reminder on the Skype website to receive your password by email. You'll need to
know your Skype username and the email address that you used to register with Skype.
16: I just created a new Skype account but there are no contacts on the list.
If you are new to Skype and have just created a new account, your contact list will be empty. To add a new
contact name, you can either search for the name or enter the name directly.
•Select [Menu] > [Add contact] to add contacts directly. You'll need the Skype username or SkypeOut phone
number of the contact you want to add.
•Select [Menu] > [Search] to search for a contact by Skype username, full name or email address.
Belkin Ltd Express Business Park Shipton Way Rushden England NN10 6GL | www.belkin.com
Page 2