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Not for commercial use – Ericsson Inc.
Problem Solving 21
Problems and Possible Solutions Displayed Messages and Explanations
If you need additional information or assistance, or would like to
purchase Original Ericsson Accessories: in North America, call
1-800-ERICSSON (374-2776). In Latin America, call 1-305-755-6789.
All other countries, call 1-919-472-7908.
Problem Solving
The phone does
not turn On.
Recharge or replace the battery.
The phone is not
ringing when a
call is received.
Check for Ringer Off () or Silent Mode ()
icons on the Standby screen.
The battery does
not seem to
charge to full
capacity.
Your battery is fully charged when the power
indicator shows the power icon ( ) continu-
ously. If you still experience problems, condition
your battery by fully discharging and charging it
three times. Or, if your phone came with a desk-
top charger, use the conditioning function on
the desktop charger to condition the battery.
Calls are being
dropped.
You are probably in a geographic area with mini-
mal service. Wait until the signal strength indica-
tor in your phone's display shows a high relative
signal strength (more bars) before trying a call.
Make note of geographic locations where calls
are dropped and contact your service provider.
The signal
strength varies.
This is a common occurrence. Transmitters are
set in geographic areas and coverage is not 100%
all of the time. Signal strength varies as you
travel between cells.
The signal is too weak to make a call. Try again
when the signal strength is one bar or stronger.
The battery power is low. When the phone shuts
itself off, replace the battery with a fully charged
one, or use an alternate power source, such as a
travel charger.
Your text message memory is full. Erase some
stored messages before you can receive more mes-
sages.