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15 Troubleshooting
If you encounter any problem when using your phone, try to
rectify the problem according to the following table. If the
problem persists, contact the service provider or the dealer.
Problem Ensure that…
The charger is properly connected
to your phone and the power
socket.
The battery cannot be
charged.
The battery power is sufficient.
The phone cannot be
powered on.
The battery is properly installed.
. Press and hold
1 The phone number is correct.
2 You are in the network
service area.
You cannot make a call
except an emergency call.
3 You have not enabled the call
restriction function.
1 The signal strength is strong
enough.
Bad call quality.
2 If you are staying indoors,
move close to a window.
During a call, the other side
cannot hear your voice.
The microphone is not covered.
1 The antenna is in a good
condition.
The signal strength is not
strong enough or your
phone is often off line.
2 Move close to a place with
strong signal strength.
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