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Troubleshooting
Symptom Possible causes Possible Corrective measures
Phone cannot
be switched on
On/Off key pressed
too briefly.
Battery is not
charged.
Battery contacts are
dirty.
Press On/Off key for at least two
seconds.
Charge battery. Check charging
indicator in the display.
Clean the battery contacts.
Charging error
Battery totally empty.
Contact problem.
No power from outlet.
Charger defective.
Wrong charger.
Battery defective.
Charge battery.
Check power supply and connection
to the phone. Check the battery
contacts, clean them if necessary.
Plug in to a different socket or check
voltage.
Test with another charger.
Only use original LG accessories.
Replace battery.
Network
connection is
lost.
Signal too weak.
Reconnection to another service
provider if network mode is
automatic.
Number not
permitted
The Fixed Dial
Number function is
on.
Check the Settings menu and turn
the function off.
Phone locked-
up and does
not function
Battery installing.
Remove the battery and install it to
restart your phone again.
(similar to how you may restart your
PC/computer).