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10. Order and Payment Terms
"Order" shall mean the selection of payable Content and/or subscription to Content offered by Nokia and available in the
Service and submission of payment method, as well as submitting the order by selecting the "buy", "ok", "I accept" or other
similar confirmation of acceptance in the order flow or providing other indication of acceptance terms that are presented
to you in the order flow.
To place an Order within the Service, you must have reached the age of legal competence according to the applicable
legislation. If you have not reached the age of legal competence, you may place Orders only with the prior consent of your
parent or legal guardian.
You agree that all Orders shall be legally valid and binding. All Orders are subject to acceptance by Nokia.
You may pay by credit or debit card, network service provider billing, or other payment methods if available.
Your credit or debit card must have a billing address in the country where the Content is offered by the Service. Nokia will
charge your credit card or debit your bank account within a reasonable time after you have made your Order. All credit card
payments are subject to validation checks and authorization by the card issuer.
If you choose network service provider billing, charges will appear on your mobile phone bill or be deducted from your
prepaid account if it is a prepaid account. Some network service providers may subject your usage of the Service to additional
terms and conditions including placing limits on the amount of charges possible with network service provider billing.
Charges in excess of network service provider limits or account balance may be rejected.
You agree to pay the charges related to your Order, to ensure that the instrument of payment is valid at the time of the
Order, that you are the rightful holder of the instrument and that the instrument is used within its credit limits.
The Content that is delivered is licensed to you. You agree to use such Content solely as permitted in these Terms and in
any additional terms that you may be presented in the order flow.
The Service may offer subscriptions. You authorize the Service to place a periodical charge during the period of the
subscription. The Service may also offer a trial period. If your Order involves a trial period (also known as try-and-buy), you
may be charged when the trial period expires, unless you cancel in accordance with the subscription/trial terms.
The prices in the Service may change from time to time. Prices include applicable taxes in effect at the time of your
transaction, unless otherwise stated. There may be instances where you incur additional charges from your bank or credit
card provider based on currency conversion rates used and/or additional fees assessed. Nokia assumes no responsibility
for the payment of bank or any other third party service fees or charges.
11. Cancellations and Refunds
You agree to the electronic delivery of Content being initiated concurrently with the placement of your Order. You will not
be able to cancel your Order once it has been processed. The nature of the Content is such that it cannot be returned.
In the event that after your Order you discover and promptly inform Nokia within 48 hours that (a) the Content you have
ordered is faulty; (b) the Content Nokia delivers to you does not match the description of the Content you ordered via the
Service; or (c) technical problems delayed or prevented delivery of your Content or accidental multiple orders caused by
such technical problems, your sole and exclusive remedy with respect to such Content will be either replacement of such
Content, or refund of the price paid for such Content, as determined solely by Nokia. Otherwise, no refunds are available.
If you encounter any of the above issues, please contact Nokia Customer Support.
Please note that Nokia may not be able to process your customer support request if you are unable to provide your
transaction ID, which is provided to you by Nokia following your Order from the Service. Nokia may only process refunds
for Content where the total price is above the monetary limit stipulated in applicable local legislation.
12. Feedback to Nokia
44 Product and safety information